Our Carbon Footprint Report: What We Measured, What We Learned, What We're Doing Next

Measuring your carbon footprint is uncomfortable. It forces you to confront the real impact of what you do not just what you'd like to believe. At Tawkr, we chose to do it anyway. Here's what we found.

Why conduct a carbon assessment?

Like any organisation, our offices and day-to-day operations have an environmental footprint. We wanted to start by measuring what we directly control.

This carbon assessment focuses on our internal operations — a voluntary first step, not to feel good about ourselves, but to build a solid foundation and make structured, measurable progress.

The assessment was conducted in accordance with the GHG Protocol — the internationally recognised standard for greenhouse gas accounting, used by businesses, governments, and investors worldwide.

What we measured: Scopes 1, 2 and 3

Our assessment covers our full operations with no blind spots.

We mapped our emissions across all three recognised GHG Protocol scopes:

Scope 1 — Direct emissions: energy used in our offices, company vehicles.

Scope 2 — Indirect energy emissions: purchased electricity and heat.

Scope 3 — All other indirect emissions: procurement, business travel, employee commuting, freight transport. This is often the heaviest scope — and the most revealing. We conducted an in-depth analysis to identify our most significant emission sources and prioritise action.

This work was recognised by EcoVadis in our 2026 assessment, placing us at an intermediate level in carbon management — confirming that foundations are in place and the trajectory is set.

The concrete actions we've taken

Measurement only matters if it leads to real action. Here's what we've implemented: reducing energy consumption across our IT infrastructure and lighting systems; conducting a full energy and carbon audit to identify optimisation levers; limiting business travel and actively encouraging remote working and alternative commuting options for our teams.

Our commitment: transparency as a practice

A carbon assessment without consequences is just a PR exercise. At Tawkr, we want this to be a living process — updated annually, driven by clear targets, shared openly with our clients and partners.

This isn't a constraint. It's how we stay consistent with what we stand for: transparency, rigour, and long-term commitment.

What's next? Setting concrete reduction targets. Check back in a few months for a progress update.

Assessment conducted in accordance with the GHG Protocol. EcoVadis evaluation published 18 March 2026. Process supported by Imagreen.